Product Help & Info

Thank you for ordering.  Phones are very valuable, and because of this everyone must pass a credit check, which is controlled by the network you chose.  You can track the status of your order at http://compusave.2u.co.uk/phoneTracker/

For your information, credit checks can be either pass, fail or require a security deposit.  We hope your credit check is successful for you. We will contact you as soon as we have the results for you.

You have 2 options;

1. Re-order on a different network.
2. Repair your credit score.  For further details go to http://compusave.2u.co.uk/credit-repair/

There is no "best phone" - only the best phone for YOU.  

First, decide what price plan is best for you - how many minutes will you need, when and to where?

Then, decide exactly what you want your phone to do.

Now, go back to the site - compusave.2u.co.uk

The best answer is what is the best network for your area?  A direct way to answer that is to ask your friends and find out what experience they have had.
All networks have invested multi-millions of pounds in the network infrastructure to improve the reception for thie users, such that not, there is usually little to choose between them.  It is more about what offers are available - how many free minutes etc can you get?

Many of our phone offers come with cashback and line rental discounts.

The specific terms for each offer are linked on the order pages. The general idea is that you send in (usually) your 6th and 12th months full bill within 28 days of receipt in order to claim your cashback.

You pay the normal full line rental then get cashback to the value of the reduced line rental where stated.

See the order pages for further details. Select you phone and click through to order.

Here, this is general information and the specifics may differ in the detail. Only the specific details on the phone order page applies. 

Include with your vouchers a covering letter.  In this letter put your order ID, your name and address and postcode, and the date you ordered.  This will enable us to locate your order.

Free gifts and extras arrive 28 days after your phone is connected.  They arrive automatically and you do NOT need to claim for them or send in paperwork in order to get them

These items are either ex-demonstration, trial or mail order returned. These are not flawed products although they may carry very minor cosmetic marks. In fact, each one has been quality inspected by our engineers, reconditioned if necessary and each one comes with a full years warranty.

Please note that reconditioned handsets are usually repackaged once tested and do not come in the original box.

These products are only packaged with a manual and charger, other accessories are not guaranteed.

All contact details come with the paperwork in your phone package.

If you have read all the above and still need to contact us please email us at


Alternatively call us on 08707 607 687